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which of the following is the BEST step for the instructor to take next to address this situation?

A large company expects all new employees to complete a training program on inventory
software. Although the class is mandatory, the retention rate for the program is an unacceptable
40 percent. The instructor suspects that the learners have inadequate preparation for the training
program. According to accepted instructional practices, which of the following is the BEST step for
the instructor to take next to address this situation?

Which of the following approaches should the instructor use in this situation?

An instructor is teaching a class that is making little progress. The learners are employees of two
recently merged companies with very different corporate cultures. These differences have resulted
in nonstop bickering that is not related to the course material. Which of the following approaches

should the instructor use in this situation?