During the first day of a two-week training course, the instructor is challenged by one of the
learners. The learner asks the instructor to explain to the class what possible connection exists
between the course content and the learners’ jobs. The learner gives the opinion that the course is
a waste of everyone’s time and money.
Which of the following is the MOST appropriate response for the instructor to make in this
situation?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal.
Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To anticipate foreseeable difficulties that a class may have in understanding course
material
ACTION: Develop supplemental course materials based on the instructor’s technical knowledge
and teaching experience in this area.

An instructor is assigned a two-day, entry-level computer class for eight employees of a large
corporation. The first morning, the learners state that they have been told that their performance
will be evaluated on the basis of how well they can transfer new computer skills to job-related
tasks. They are resentful and unwilling to participate. Which of the following is the MOST
appropriate way for the instructor to ease the initial fears of the group?

An instructor is teaching an advanced two-day workshop for experienced users of a specific
software program.
The learners were recommended to participate by their supervisors. The instructor is informally
talking with the learners prior to the first session, when one learner confides concerns about the
learner’s ability to succeed in the course. The BEST way for the instructor to respond to the
learner is to:

An instructor’s evaluative reports about learners may be used by management to make personnel
decisions, such as salary increases, promotions, and dismissals. Therefore, it is MOST important
that such evaluative reports be: