An instructor has just finished a lecture in the first class of a course that the instructor is teaching
for the first time. The learners were willing to learn, but seemed to have short attention spans.
They appeared to lose focus near the end of the class. The instructor believes this problem must
be addressed as soon as possible. In this situation, which of the following is the MOST appropriate
action for the instructor to take next?

Two hours before the end of a one-day training course, the instructor is notified that a noisy
emergency repair is commencing near the training room. This repair will take at least one hour to
complete. If all of the following actions are possible, which is the BEST action for an instructor to
take in this situation?

A trainer has just finished the lesson covering a complex concept that is essential to
understanding the next topic of the course. Most of the learners are looking at the instructor with
glazed expressions. When the instructor asks questions designed to determine whether the class
understands the concept, most learners avert their eyes. The learners’ reactions MOST probably
indicate which of the following?

An instructor is introducing a new concept to a class in the form of a lecture. In the last 10 minutes
of the lecture, the instructor notices that learners are looking out the window and shuffling papers.
Which of the following describes a principle of effective instruction that the instructor MOST likely
overlooked in this situation?

Learners are being trained to work on a new system that will be introduced to their company in two
weeks. The learners are initially frustrated by the new system. The trainer maintains a supportive
attitude and assures them that they are doing very well. The class learns how to use the system.
Which of the following BEST describes the instructional technique used by the trainer in this
situation?