An instructor has just finished the lesson on a topic that is essential to understanding the next
topic of the course. Most of the learners are looking at the instructor with blank expressions. When
the instructor asks questions to see if the learners understand the concept, most learners look
away. Which of the following is the BEST next step for the instructor to take, given the learners’
reactions?

The trainer’s goal is to get the most participation from learners regarding choices that must be
made about the next step in training. The trainer realizes that there are several different ways to
solve a particular problem and wants learners to agree on the best method. Which of the following
methods is MOST appropriate for accomplishing this goal?

On the second day of a five-day class, it becomes apparent that the trainer will finish the materials
by the middle of the fourth day. The client requires the students to attend a full five days of training
on the topic. In order to meet the client’s requirement, the trainer should:

Which of the following techniques is MOST likely to optimize group participation?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To respond in a manner helpful to the rest of the class to a learner who asks relevant
questions but asks them frequently.
ACTION: Restate the question, if necessary, to clarify it and then direct the QUESTION NO: to the
class.