A user calls the help desk and states that he was working on a spreadsheet and was unable to print
it. However, his colleagues are able to print their documents to the same shared printer. Which of
the following should be the FIRST question the helpdesk asks?

A network technician is using a network monitoring system and notices that every device on a
particular segment has lost connectivity. Which of the following should the network technician do
NEXT?

A technician just completed a new external website and setup access rules in the firewall. After
some testing, only users outside the internal network can reach the site. The website responds to a
ping from the internal network and resolves the proper public address. Which of the following could

the technician do to fix this issue while causing internal users to route to the website using an
internal address?

A network administrator recently installed a web proxy server at a customer’s site. The following
week, a system administrator replaced the DNS server overnight. The next day, customers began
having issues accessing public websites. Which of the following will resolve the issue?

While troubleshooting a connectivity issue, a network technician determines the IP address of a
number of workstations is 169.254.0.0/16 and the workstations cannot access the Internet. Which of
the following should the technician check to resolve the problem?