Which of the following is a protocol and command interface that can be used to gain secure
access to a remote computer and then execute commands to administer the system?

Which of the following accurately describes a difference between GIF images and JPEG images?

Which diagnostic tool would you use to determine the physical (MAC) address to systems that you
have recently connected with?

Which of the following is designed to help Personal Digital Assistant (PDA) devices communicate
with each other, and also provides its own dedicated markup language?

Lo-An works as a Web designer for Restaurants Unlimited Inc., a distributor that supplies food to
restaurants. Restaurants Unlimited’s customers can now place orders through an online inventory
system, which Lo-An and her team designed. Which type of network does this system use?

Which protocol is used to receive e-mail on an incoming server, and allows you to browse and
manage e-mail messages while they reside on the server, rather than downloading messages
before reading them?

Which of the following is the most efficient method for documenting and communicating a Web site
plan?

Chris works on the Web team for his company. He updates the company Web site at the IP
address 12.42.192.73. On Chris’s business cards, he uses the URL www.CIWcertified.com
instead of the IP address for the company site. Which technology allows both the URL and the IP
address to refer to the same Web site?

You are managing an IT project, and you need information about customer preferences. Which of
the following stakeholders is best to provide this information?

Maria has filled all the memory space on her hard drive. She plans to obtain a larger hard drive in
a month, but she needs some hard drive space now to finish a project. What can she do to free up
some hard drive space?