A member of your Web team is gone on vacation. She made some changes to a Web page before leaving. You need information about the changes she made, but you cannot determine the changes without asking her. How can you resolve this problem in the future?

A user at her workstation cannot reach any host on the Internet using ping, yet she can ping all the file and print servers on her local area network (LAN). You investigate the problem and discover that one of the following configuration parameters is missing. Which parameter is missing?

The TCP/IP suite of protocols is the current universal standard for both local area networks and wide area networks. Which choice lists protocols that are included in the TCP/IP suite?

Winston’s computer has the IP address 192.168.23.115. Winston uses a direct connection to the Internet, but he cannot access any resources on the Internet. What is the most probable cause?

You want to find information about Java. You visit a popular search engine and manually search through a directory tree of topics until you find a directory titled “computers” and a subdirectory titled “programming Languages”. You select the topic “Java” and look through a list of indexed pages on that topic, then choose one page with which to begin your research. Which type of search index did you use?

You are help desk technician. An end user is experiencing a technical problem and does not know enough about the problem to describe it clearly. What should you do?

Which term is used to describe the amount of information, sometimes called traffic, that can be carried on a network at one time?

As an IT professional, you must always consider the Return on Investment (ROI) impact that IT projects have your organization. You may be required to justify a project’s benefits relative to its cost. What must you do t relate such information about IT projects to upper manager?