Winston’s computer has the IP address 192.168.23.115. Winston uses a direct connection to the Internet, but he cannot access any resources on the Internet. What is the most probable cause?

You want to find information about Java. You visit a popular search engine and manually search through a directory tree of topics until you find a directory titled “computers” and a subdirectory titled “programming Languages”. You select the topic “Java” and look through a list of indexed pages on that topic, then choose one page with which to begin your research. Which type of search index did you use?

You are help desk technician. An end user is experiencing a technical problem and does not know enough about the problem to describe it clearly. What should you do?

Which term is used to describe the amount of information, sometimes called traffic, that can be carried on a network at one time?

As an IT professional, you must always consider the Return on Investment (ROI) impact that IT projects have your organization. You may be required to justify a project’s benefits relative to its cost. What must you do t relate such information about IT projects to upper manager?

Which markup language describes document content instead of adding structure or formatting to document content?