Scenario:
When a Citrix Administrator attempts to shadow a user connected to a Desktop OS machine, the
following error is displayed:
Failed to initiate Remote Assistance
What could be the cause of this issue?
A.
Remote Assistance is NOT enabled on the host machine.
B.
The administrator created a firewall exception for port 3398.
C.
The administrator added Citrix Director to the Intranet Zone trusted sites.
D.
The administrator does NOT have the proper scope for the user’s Desktop OS machine.