Scenario:
Human Resources has published training videos that all employees must watch. Employees are
encountering buffering delays and poor video quality when trying to watch the videos. Which tool
could a Citrix Administrator use to identify the cause of this issue?

Scenario:
A Citrix Administrator is unable to connect to the XenServer hosts through XenCenter. Server and
Desktop OS machines hosted in the XenServer resource pool are functioning as expected. What
is the likely cause of this issue?

Scenario:
An application is NOT functioning as expected. The application was installed on a vDisk that has
been placed in Standard mode. The vDisk is assigned to Desktop OS machines. Those Desktop

OS machines have a 5 GB cache disk associated with them and the vDisk is configured to ‘cache
to RAM with overflow to disk’. A Citrix Administrator attempted to view the Windows event logs from
the previous week, but the logs only go back to the most recent restart. What should the
administrator do to ensure that all logs are retained?

Scenario:
An employee attempts to log in to a Desktop OS machine and receives the following error:
Startup Failed
Personal vDisk failed to start
Status Code: 15
How could a Citrix Administrator resolve this issue?

Scenario:
A Citrix Administrator created a Device Collection and a Delivery Group for the Human Resources
(HR) and Accounting user groups. The administrator used the XenDesktop Setup Wizard to create
the Desktop OS machines and assigned the V: drive as their personal drives. While testing all the
new configurations prior to rolling out the Desktop OS machines to the HR user group, the
administrator receives an error when attempting to access the V: drive. Users from the Accounting
user group do NOT receive the error.

How could the administrator resolve this issue?

A Citrix Administrator needs to obtain logs from Machine Creation Services. Which .config file
should the administrator manually modify to enable logging?

Scenario:
When a Citrix Administrator attempts to shadow a user connected to a Desktop OS machine, the
following error is displayed:
Failed to initiate Remote Assistance
What could be the cause of this issue?

Scenario:
A Citrix Administrator created a new Delivery Group named ‘Sales’ and assigned Desktop OS
machines to users who are members of the Delivery Group. The Server OS machines assigned to
the Delivery Group are based on Windows Server 2012 R2. Where should the administrator look
to identify the number of active sessions to Server OS machines assigned to the ‘Sales’ Delivery
Group?

A Citrix Administrator monitoring virtual machine network performance is unable to see memory
utilization data in XenCenter. Why is the administrator unable to monitor memory utilization data?

A Citrix Administrator has received several reports of network connectivity issues throughout the
day and thinks these issues might be affecting the vDisk assigned to Desktop OS machines. What
should the administrator monitor to determine if the network issues have affected disk streaming?