Which of the following UCM services enables the use of Cisco Unified Personal Communicator in softphonemode when integrating a CUPS server with UCM? (Select the best answer.)
A.
Cisco AXL Web Service
B.
Cisco CallManager
C.
Cisco CTIManager
D.
Cisco TFTP
Explanation:
The Cisco Trivial File Transfer Protocol (Cisco TFTP) service enables the use of Cisco Unified Personal
Communicator in softphone mode when integrating a Cisco Unified Presence (CUPS) server with Cisco Unified
Communications Manager (UCM). The Cisco TFTP service is also used by UCM to update physical IP phone
firmware.
The Cisco CallManager service does not enable the use of Cisco Unified Personal Communicator in softphone
mode. However, the Cisco CallManager service, which is also called the Cisco Unified Communications
Service, is required for UCM to use software call processing, signaling, and control.
The Cisco CTIManager service does not enable the use of Cisco Unified Personal Communicator in softphone
mode. The Cisco Computer Telephony Integration (CTI) feature is a development system that enables
programmers to create applications that can connect to and communicate with a Cisco Unified
Communications system. The CTIManager service is required in order to use Cisco Unified Personal
Communicator in desk phone control mode.
Cisco Administrative Extensible Markup Language (AXL) Web Service does not enable the use of Cisco Unified
Personal Communicator in softphone mode. However, the Cisco AXL Web Service is required to enable the
synchronization of data between CUPS and UCM.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_5_1/
CUP0_BK_CE43108E_00_config-admin-guide-imp-105/CUP0_BK_CE43108E_00_config-admin-guide-imp-
105_chapter_0101.html#CUP0_TK_V0703C9B_00
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-presence-version-
70/113458-cups-integrate-cucm-00.html#ver-serv