You are unable to create a new user from UCM Administration.
Which of the following is most likely the cause of the problem? (Select the best answer.)
A.
The Telephone Number field is empty.
B.
An IP phone has not been associated with the account you are creating.
C.
The Cisco Unity User check box has not been selected.
D.
Users have been synchronized from LDAP.
Explanation:
Of the available choices, most likely you are unable to create a new user from Cisco Unified Communications
Manager (UCM) Administration because users have been synchronized from Lightweight Directory Access
Protocol (LDAP). New users can be directly created from UCM Administration only if LDAP server
synchronization is disabled. You can determine whether LDAP synchronization is enabled by navigating to
System > LDAP > LDAP System in UCM Administration.
If users are not able to view telephone numbers in the corporate directory, you should verify that the Telephone
Number field is not empty. Users are capable of searching UCM directory information from IP phones or
applications. However, in order for users to see that information, the appropriate fields must be filled in for each
UCM user in UCM Administration or in the LDAP directory from which UCM obtains the information.
If the UCM user you created was not also created in Cisco Unity Connection, you should verify that the Cisco
Unity User check box was selected for that user in UCM Administration. When you create a user in UCM
Administration, you can simultaneously create a Cisco Unity Connection account for that user by selecting the
Cisco Unity Usercheck box in UCM Administration. However, you will still need to edit the newly created Cisco
Unity Connection user account in Cisco Unity Connection to complete the configuration.
It is not likely that you cannot create a user in UCM Administration if an IP phone has not been associated with
the account. You cannot associate a device with an end user unless the end user account has already been
created.Reference:
https://www.cisco.com/c/en/us/obsolete/unified-communications/cisco-unified-communications-managerversion-7.1.html#wp1059267