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Which action should you take to begin troubleshooting?

A clientless SSL VPN user who is connecting on a Windows Vista computer is missing
the menu option for Remote Desktop Protocol on the portal web page.
Which action should you take to begin troubleshooting?

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A.
Ensure that the RDP2 plug-in is installed on the VPN gateway

B.
Reboot the VPN gateway

C.
Instruct the user to reconnect to the VPN gateway

D.
Ensure that the RDP plug-in is installed on the VPN gateway

4 Comments on “Which action should you take to begin troubleshooting?

  1. MupEHcEH says:

    From the link that you gave:
    “RDP plug-in: This is the original plug-in created that contains both the Java and ActiveX Client.
    RDP2 plug-in: Due to changes within the RDP protocol, the Proper Java RDP Client was updated in order to support Microsoft Windows 2003 Terminal Servers and Windows Vista Terminal Servers.”
    So I still think A is correct since it is about Vista




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    1. Sam says:

      and the very next line says…
      Tip: The latest RDP plug-in combines both RDP and RDP2 protocols. As a result the RDP2 plug-in is obsolete. It is recommended to utilize the most-recent version of the RDP plug-in. The RDP plug-in nomenclatures follows this structure: rdp-plugin.yymmdd.jar,where yy is a two-digit year format, mm is a two-digit month format, and dd is a two-digit day format.




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