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Which action should you take to begin troubleshooting?

A clientless SSL VPN user who is connecting on a Windows Vista computer is missing the menu option for
Remote Desktop Protocol on the portal web page. Which action should you take to begin troubleshooting?

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A.
Ensure that the RDP plug-in is installed on the VPN gateway

B.
Ensure that the RDP2 plug-in is installed on the VPN gateway

C.
Reboot the VPN gateway

D.
Instruct the user to reconnect to the VPN gateway

Explanation:
Brad
Answer- B
Confidence level: 100%
Note: This question has been verified by posters on securitytut who scored perfect scores on the exam.
While it is fact that the newest version of the RDP plug-in is compatible with RDP2, this question specifically
asks about Windows Vista. This is one of those “choose the best answer” scenarios.
BD
+ RDP plug-in: This is the original plug-in created that contains both the Java and ActiveX Client.
+ RDP2 plug-in: Due to changes within the RDP protocol, the Proper Java RDP Client was updated in order to
support Microsoft Windows 2003 Terminal Servers and Windows Vista Terminal Servers.
Source: http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generationfirewalls/113600-technote-product-00.html

One Comment on “Which action should you take to begin troubleshooting?”

  1. Fred says:

    Tip: The latest RDP plug-in combines both RDP and RDP2 protocols. As a result the RDP2 plug-in is obsolete. It is recommended to utilize the most-recent version of the RDP plug-in. The RDP plug-in nomenclatures follows this structure: rdp-plugin.yymmdd.jar,where yy is a two-digit year format, mm is a two-digit month format, and dd is a two-digit day format.
    Source: http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generationfirewalls/113600-technote-product-00.html




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