what five characteristics can you use to identify effective KPIs?

seenagape

10 years ago

According to the ITIL® v3 framework, what five characteristics can you use to identify effective
KPIs? (Choose five.)

A.
specific

B.
agreed

C.
realistic

D.
budget-based

E.
heuristic

F.
time-based

G.
measurable

H.
Boolean