According to the ITIL® v3 framework, how would you prioritize an incident ticket?
A.
based on the impact and urgency
B.
based on the impact of the incident
C.
based on customer urgency
D.
based on the business unit
Explanation:
:http://wiki.servicenow.com/index.php?title=ITIL_Incident_Management#Prioritization_of_Incidents