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how do you transfer the caller to voice mail after the caller has already been placed in queue?

In a Cisco Unified Contact Center Enterprise solution using the Cisco IP IVR as a queue point, how do you transfer the caller to voice mail after the caller has already been placed in queue?

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A.
Within the IP IVR queue script, use the Redirect Step; the destination variable should be configured as the Voice Mail Pilot number.

B.
Within the IP IVR queue script, use the Redirect Step; the destination variable should be configured as the Voice Mail Box extension number.

C.
Within the IP IVR queue step, use the IP IVR Set Enterprise Call Data Step; in the ICM routing script, send the call to a label node that is the Voice Mail Pilot number.

D.
Within the IP IVR queue step, use the IP IVR Set Enterprise Call Data Step; in the ICM routing script, send the call to a label node that is the Voice Mail Box extension number.


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