Which statement is true about categories available to the end user when creating new interactions
via Self-Service?
A.
All new Self-Service interactions will use the Service Catalog category.
B.
The categorization is left empty and the helpdesk user working the interaction needs to fill it in
after it is opened.
C.
Self-Service users can choose their category from the list of active categories in the system.
D.
All new Self-Service interactions will use the Incident category.
Explanation: