Which service descriptions are true of HP’s self-repair service? (Select two.)
A.
HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the
customer. The customer is responsible for installing the parts and returning all defective and unused
parts to HP.
B.
The customer can choose to install the replacement parts and return the defective parts to HP, or
the customer can have HP install and return parts for a fee.
C.
HP provides remote diagnosis, picks-up the product for repair, and returns the product to the
customer
D.
HP pays for all parts and shipping.
E.
HP pays for shipping the replacement parts, and the customer pays for return shipping of unused
and defective parts.