Your customer plans to consolidate their IT infrastructure in a phased approach that will utilize
cloud services. Their goal is to provide a solid operating platform that will be flexible enough to
meet the needs of future business requirements.
Which challenge should you make this customer aware of as they move toward cloud services?

A.
Difficulties of using cloud service automation to develop personalized channels of customer
communication

B.
Increased unplanned downtime incidents resulting from the instability of cloud platforms

C.
Added long-term costs of data analysis and business intelligence capabilities in a cloud
environment

D.
The potential for additional complexity created by the cloud environment

Explanation: