You are sent to repair a customer’s printer. You have answered these primary
troubleshooting questions. Does the printer perform the initialization and power-on
sequence? Does the control panel indicate an error message? Is it possible to perform a paper path
test? What would you ask next?

A.
Is there information in the event log?

B.
Does the print quality meet customer expectations?

C.
Can the customer print from the host system successfully?

D.
Is the media being used acceptable for this printer?