What should you tell a customer who wants to order a high-capacity black print cartridge for an HP
Color LaserJet Enterprise CP4020 Series Printer?

A.
The CP4020 model cannot be upgraded or converted to support the high-capacity black print
cartridge.

B.
To make the CP4020 model compatible, you must first remove the extra cover located in the black
print cartridge slot.

C.
The CP4020 model must first be upgraded by a service technician to support a high-capacity black
print cartridge.

D.
You must return the unused portion of the standard-capacity black print cartridge and HP will
then ship the high-capacity cartridge.