You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by
a BIOS upgrade. What should you do before performing the upgrade?
A.
Check the HP Website to see whether the BIOS update addresses the specific issue, and make
sure the customer is okay with upgrading their BIOS.
B.
Download the HP BIOS compatibility utility, and run BIOS diagnostics.
C.
Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a
BIOS upgrade removes all certificates and keys.
D.
Upgrade the BIOS right away because that tends to solve most problems in less time.