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What do you tell the customer?

A customer has a problem printing transparencies with an HP Color LaserJet 2840 AiO. They
confirm that the transparency package states they are approved for use in HP LaserJet printers.
What do you tell the customer?

PrepAway - Latest Free Exam Questions & Answers

A.
Since the HP Color LaserJet 2840AiO is an HP LaserJet printer, the transparencies should
work. Try printing again.

B.
Verify that the transparencies being used are for HP ColorLaserJets, not for monochrome HP
LaserJets.

C.
The HP Color LaserJet 2800 AiO series does not support transparencies.

D.
Verify the media weight of the transparencies. It should be between 75 and 90 g/m2.


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