Which statement describes what Datacenter Care services provide?
A.
advanced power management monitoring and support
B.
collaborative call management assistance only for x86 solutions
C.
IT professionals with high quality technical education services
D.
a mix of enhanced call management, proactive services, and hardware/software
assistance
D is correct.
Core features For datacenter care include the following:
•
Relationship management, which
includes:
–
Assigned account team
–
Account support plan
–
Site survey
–
Support planning and review
–
Support activity review
–
HPE support center
–
HPE educational planning and
assistance
•
Enhanced call handling, which includes:
–
Rapid response to critical hardware
and software incidents (24×7)
–
Accelerated escalation management
–
Remote hardware and software
incident diagnosis and support
–
HPE Electronic Remote Support
Solution
–
Assistance on non-HPE software
products
–
Access to electronic support
information and services
0
0
D is corrrect
0
0
agree with D
0
0