What are some of the key standard deliverables included with Critical Service? (Select four.)

A.
semi-annual Support Planning Reviews delivered by the Account Support Manager (ASM)

B.
quarterly Support Planning and Activity Reviews delivered by the ASM and Remote Support
Account Advocate (RSAA)

C.
ongoing technical advice and knowledge sharing

D.
quarterly hardware firmware and OS patching/hot fix analysis and management

E.
yearly hardware firmware analysis and management

F.
120 Proactive Select credits

G.
4 hour hardware call-to-repair

H.
6 hour hardware call-to-repair

Explanation:
Reference:http://h40026.www4.hp.com/support/usluge/brosure/en/Critical_Services_pck%205981-
8514EEE.pdf