What is your next step?
You are troubleshooting a problem with a customer HP LaserJet 9000 Series printer. You have
determined the problem is not due to a printer problem, but is caused by a media defect. What is
your next step?
What does an HP LaserJet 9050 series printer require to store firmware?
What does an HP LaserJet 9050 series printer require to store firmware?
What is your next step?
There is a blank display on a printer and you have already determined that AC power is available at
the printer power receptacle. What is your next step?
What component is used by the LaserJet 9000 to detect a genuine HP print cartridge?
What component is used by the LaserJet 9000 to detect a genuine HP print cartridge?
Which diagnostics do you use to find the problem?
The stapler/stacker accessory is not working correctly on a LaserJet 9000 printer. Which diagnostics
do you use to find the problem? Select TWO.
What other component may be involved?
The customer is experiencing a ‘Toner Out’ message after replacing the toner cartridge. What other
component may be involved?
What is the next step?
You are troubleshooting a jam problem on a LaserJet 9000 printer. You have already
verified that the jam occurs continuously. What is the next step?
What is your first move after toner has smeared on a page printed from a LaserJet 9000 series printer?
What is your first move after toner has smeared on a page printed from a LaserJet 9000 series
printer?
Which methods can you use to upgrade the LaserJet 9000 printer firmware?
Which methods can you use to upgrade the LaserJet 9000 printer firmware? Select TWO.
What does a “Size Mismatch Tray” message indicate on the LaserJet 9000 series control panel display?
What does a “Size Mismatch Tray” message indicate on the LaserJet 9000 series control panel
display?