What must the customer do to ensure recovery of encrypted data before replacing a system board
that contains a Trusted Platform Module (TPM)?

A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer.
The notebook has a standard warranty and requires new parts to complete the repair. How does this
condition affect the warranty? (Select two)

What must you do to make an HP business desktop operational when it has a boot block ROM and
the BIOS flash fails?

A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric
features to secure his top secret data. What HP Protect Tools module should the customer use to
manage the biometric security on his notebook? Select the correct answer,

You have installed an optional part in an HP notebook that has two years remaining on its original
warranty.
What is the length of the warranty on the optional part?

What should you do if your customer complains of a blurry display? (Select two.)

A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition
Copy Control, on a computer, but is unable to view the protected media. What troubleshooting
steps should you take before replacing the optical drive?

How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology
provide faster access to stored data?

What is the correct procedure to clear the CMOS memory on an HP business desktop or
workstation?

How can electrostatic discharge harm computer equipment?