Scenario
Following the merger of two financial companies, management is considering combining the two
distinct customer call centers into a single physical location. In addition to the overall call center
headcount increasing by 30%, the support for two distinct customer bases presents the potential
of having two different desktop PCs on the desk of each call center employee. Instead of
correspondingly increasing IT support headcount to manage the single, larger call center and call
center infrastructure, management believes they can reduce the required time to support call
center operations by 40% if they employ virtual desktop technology.
An initial assessment has identified the need for a centralized storage solution that could support
500 virtual desktops running a variety of applications that can scale quickly to accommodate an
expected increase in call center staff. The customer is already an HP Blade System customer
using HP Virtual Connect Flex-10.
Some of the additional business criteria identified in customer planning interviews includes:
Use client virtualization for the desktops.
Achieve the highest possible density and performance for the virtual desktops,but keep the
virtual desktop storage traffic off the network due to a current, existing limitation of only 1GbE.

Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
You suggest VMware View as a solution component to solve some of the customer business
challenges.
Which step should you take next to ensure that the solution meets HP best practices for VMware
View?

Scenario
Following the merger of two financial companies, management is considering combining the two
distinct customer call centers into a single physical location. In addition to the overall call center
headcount increasing by 30%, the support for two distinct customer bases presents the potential
of having two different desktop PCs on the desk of each call center employee. Instead of
correspondingly increasing IT support headcount to manage the single, larger call center and call
center infrastructure, management believes they can reduce the required time to support call
center operations by 40% if they employ virtual desktop technology.
An initial assessment has identified the need for a centralized storage solution that could support
500 virtual desktops running a variety of applications that can scale quickly to accommodate an
expected increase in call center staff. The customer is already an HP Blade System customer
using HP Virtual Connect Flex-10.

Some of the additional business criteria identified in customer planning interviews includes:
Use client virtualization for the desktops.
Achieve the highest possible density and performance for the virtual desktops,but keep the
virtual desktop storage traffic off the network due to a current, existing limitation of only 1GbE.
Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
The customer realized that they did not include any requirements for high availability. They need
to ensure that at least 75% of the users can be supported from any location in the event of a
disaster while keeping implementation costs as low as possible. They tell you that all users are
non-persistent, use the same desktop image, and that the network can be upgraded to 10Gb.
Which diagram demonstrates how the solution should be modified to meet the new requirements?

Scenario
Following the merger of two financial companies, management is considering combining the two
distinct customer call centers into a single physical location. In addition to the overall call center
headcount increasing by 30%, the support for two distinct customer bases presents the potential
of having two different desktop PCs on the desk of each call center employee. Instead of
correspondingly increasing IT support headcount to manage the single, larger call center and call
center infrastructure, management believes they can reduce the required time to support call
center operations by 40% if they employ virtual desktop technology.
An initial assessment has identified the need for a centralized storage solution that could support
500 virtual desktops running a variety of applications that can scale quickly to accommodate an
expected increase in call center staff. The customer is already an HP Blade System customer
using HP Virtual Connect Flex-10.
Some of the additional business criteria identified in customer planning interviews includes:
Use client virtualization for the desktops.

Achieve the highest possible density and performance for the virtual desktops,but keep the
virtual desktop storage traffic off the network due to a current, existing limitation of only 1GbE.
Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
The company preferred to implement an ISCSI storage solution to reduce implementation costs.
Which addition benefit of an HP StoreVirtual Storage solution should you emphasize in your
proposal?

Scenario
Following the merger of two financial companies, management is considering combining the two
distinct customer call centers into a single physical location. In addition to the overall call center
headcount increasing by 30%, the support for two distinct customer bases presents the potential
of having two different desktop PCs on the desk of each call center employee. Instead of
correspondingly increasing IT support headcount to manage the single, larger call center and call
center infrastructure, management believes they can reduce the required time to support call
center operations by 40% if they employ virtual desktop technology.
An initial assessment has identified the need for a centralized storage solution that could support
500 virtual desktops running a variety of applications that can scale quickly to accommodate an
expected increase in call center staff. The customer is already an HP Blade System customer
using HP Virtual Connect Flex-10.
Some of the additional business criteria identified in customer planning interviews includes:
Use client virtualization for the desktops.
Achieve the highest possible density and performance for the virtual desktops,but keep the
virtual desktop storage traffic off the network due to a current, existing limitation of only 1GbE.
Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
How should you prepare your presentation to convince the customer that operational expenditures
are reduced?

Scenario
Following the merger of two financial companies, management is considering combining the two
distinct customer call centers into a single physical location. In addition to the overall call center
headcount increasing by 30%, the support for two distinct customer bases presents the potential
of having two different desktop PCs on the desk of each call center employee. Instead of
correspondingly increasing IT support headcount to manage the single, larger call center and call
center infrastructure, management believes they can reduce the required time to support call
center operations by 40% if they employ virtual desktop technology.
An initial assessment has identified the need for a centralized storage solution that could support
500 virtual desktops running a variety of applications that can scale quickly to accommodate an
expected increase in call center staff. The customer is already an HP Blade System customer
using HP Virtual Connect Flex-10.
Some of the additional business criteria identified in customer planning interviews includes:
Use client virtualization for the desktops.
Achieve the highest possible density and performance for the virtual desktops,but keep the
virtual desktop storage traffic off the network due to a current, existing limitation of only 1GbE.
Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
One proposed solution is based on a Fibre Channel infrastructure using HP BladeSystem Virtual
Connect technology and focuses on reducing management complexity when a blade server fails.
Which additional customer-related value can you emphasize when implementing this concept in
conjunction with an HP 3PAR StoreServ solution?