Which HP PPS Services can be offered to a customer when their previous engagement arrives at
renewal? (Select two.)

The Accidental Damage Protection service must be purchased in combination with one of which
other services? (Select two.)

Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple,
Lexmark, and Ricoh?

Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer’s business

through which specific service?

A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because
their IT department does not have adequate resources to cover PPS Services. The contract would
include the following provisions:
1. Standard delivery requirements
2. Multi-vendor repair services
3. Multi-year contract
4. Quarterly payment
Which offer best matches this customer’s needs?

Which HP PPS Services value propositions allow customers to concentrate on business activities
rather than IT issues? (Select three.)

Which service corresponds to the following discovery question: “Do you meet the requirements of
data protection regulations by physically controlling access to your data?”

Based on the success story of the Cherokee County School District, which benefits did they
realize through HP Care Pack Services? (Select three)

According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of
the total addressable market is an HP PPS Services opportunity?

How should you counter the following objection?
“I can repair my devices myself.”