A storage networking device has experienced a failure that has “phone home” and opened a
service request for a part that can be a customer replaceable unit (CRU). Your support vendor has
dispatched a replacement part using a secure courier service.
According to SNIA Storage Security Best Current Practices, which statement is correct about the
repair process?
A.
The support vendor’s parts courier should have access to the secure data center to facilitate an
unattended part swap-out bringing the fastest resolution to the failure.
B.
The data center operations staff should accept the part and place it in a secure staging area
awaiting a qualified administrator to perform the installation.
C.
Any data center operator on-site should perform the part installation bringing the fastest
resolution to the failure.
D.
The support vendors parts courier should coordinate with a field service staff person from your
support vender; both should have access to the secure data center to facilitate an unattended part
swap-out.
Explanation: