An organization is moving web server clusters to a public IaaS cloud while keeping database servers in the
company owned datacenter. The organization will continue utilizing the internal service desk to manage the
application. Which of the following ITIL processes will plan the move?
A.
Release Management
B.
Incident Management
C.
Problem Management
D.
Change Management
Explanation:
Change Management is an IT service management discipline. The objective of change management in this
context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all
changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon
service.
https://en.wikipedia.org/wiki/Change_management_(ITSM)