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Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician

What should you do?

All client computers on your company network were recently migrated from Windows XP to Windows 7.

Your company uses a proprietary software program that is installed by using a Windows Installer (.msi) file.

Employees who require the application must install it on their computers.

Employees are unable to install the software due to compatibility issues.

You need to ensure that the application can be installed.

What should you do?

What should you do first?

All client computers on your company network run Windows 7. A software application that monitors Internet usage is installed on each of the computers.

You plan to collect all Critical and Error events generated by the application and review them on your computer.

You perform the following tasks on your computer:

– Create an event subscription by using Event Viewer.
– Create a query filter and select Critical and Error events from the Application event log.

You need to ensure that the following requirements are met:

– Only Critical and Error events from the Application event log are forwarded to your computer.
– The Application event log can be viewed from your computer and the computers that generated the errors.

What should you do first?

What should you do?

Your network contains an Active Directory domain. All client computers run Windows 7 Enterprise.

A custom application named App1 is installed on the computers. All settings for App1 are stored in the user portion of the registry.

The help desk reports a high volume of calls from users who have incorrectly configured the App1 settings.

You need to recommend a solution to minimize the number of help desk calls about the incorrect App1 configurations. Users must be able to use App1. What should you do?

What should you do?

All client computers on your company network were recently migrated from Windows XP to Windows 7.Employees use Internet Explorer 8.

Each time employees access a Web application, they are prompted to install an add-on. After each installation, the application restarts and prompts the employees to install the add-on again.

You need to ensure that employees can run the application.

What should you do?

What should you do?

All client computers on your company network run Windows 7. A standard Windows 7 image is loaded on all new computers on the network.

A department in your company purchases several tablet computers. Employees report that the pen interface does not work on the tablet computers.

You need to ensure that employees can use the pen interface.

What should you do?

What should you do?

All client computers on your company network were recently upgraded from Windows Vista to windows 7.

Several employees use a scanner to import document images into a database. They install a new scanning application on their computers. The application updates the device driver for the scanners as part of the installation process.

Employees report that the application can no longer connect to the scanner.

You need to ensure that the employees can use the scanner.

What should you do?

What should you do?

All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain.

AppLocker is configured to allow only approved applications to run.

Employees with standard user account permissions are able to run applications that install into the user profile folder.

You need to prevent standard users from running unauthorized applications.

What should you do?

What should you do?

All client computers on your company network run Windows 7 and are members of a Windows Server 2008 R2 domain. The R&D department staff are local administrators on their computers and are members of the R&D global security group.

A new version of a business software application is available on the network.

You plan to apply an AppLocker security policy to the R&D group.

You need to ensure that members of the R&D group are not allowed to upgrade the software.

What should you do?


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