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Category: 70-685 (v.1)

Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician (update January 26th, 2015)

You need to ensure that all employees can access the Start menu shortcuts for the legacy applications

All client computers on your company network run Windows 7. Several legacy software applications
are made available on the computers by using Windows XP Mode (XPM). Employees report that all
Start menu shortcuts for the legacy applications are missing from their computers. You need to
ensure that all employees can access the Start menu shortcuts for the legacy applications. What
should you do?

You need to ensure that the application can be installed in the test environment before it can be deployed to

All client computers on your company network were recently migrated from Windows XP to
Windows 7. Your company uses a proprietary application that is currently not compatible with
Windows 7. A shim has been created and applied to mitigate compatibility issues until a Windows 7-
compatible version is developed. A security update is made for this application. The update must be
tested and then deployed as a new version of the application. During testing you are unable to install
the application. You need to ensure that the application can be installed in the test environment
before it can be deployed to the production environment. What should you do?

You need to ensure that the employee can log on to the domain from his computer

All client computers on your company network run Windows 7. The computers are deployed within
an Active Directory Domain Services domain in a Windows Server 2003 environment.
When an employee attempts to log on to the domain from his computer, he receives the following
error message:
“System cannot log you on to the domain because the system’s computer account in its primary
domain is missing or the password on that account is incorrect.”You need to ensure that the
employee can log on to the domain from his computer.
What should you do?

You need to ensure that the team members can log on to the virtual machines

All client computers on your company network are members of an Active Directory Domain Services
domain. The Finance team uses Remote Desktop to access Windows 7 virtual machines that are
hosted on a Windows Server 2008 Hyper-V server. The team members receive the following error
message when they attempt to log on to the virtual machines:
“The trust relationship between this workstation and the primary domain failed.”
You discover that the Hyper-V server was recently restored from a backup.
You need to ensure that the team members can log on to the virtual machines.
You log on to the virtual machines as local administrator. What should you do next?

You need to ensure that the service runs successfully

All client computers on your company network run Windows 7. An application has stopped working.
The application is dependent on a service that runs automatically and logs on to the domain by using
a dedicated service account. You also discover that an entry in the event log has the following
message:
“Logon failure: unknown user name or bad password.”
You need to ensure that the service runs successfully.

What should you do?

You need to ensure that employees can run the Web application

Your company has an Active Directory Domain Services domain named contoso.com. All client
computers run Windows 7 and are members of the contoso.com domain. All computers are
configured to use a proxy server as shown in the exhibit. (Click the Exhibit button.)

An internal SSL Web application named Webapp1 does not run properly when it is accessed through
a proxy server. Employees type https://Webapp1.contoso.com into their browsers and attempt to
run the Web application. They are still unable to run the application. You need to ensure that
employees can run the Web application. What should you do?

You need to ensure that all client computers appear on the network map

Your company has client computers that run Windows 7 and client computers that run Windows XP
Professional. You enable the Network Discovery feature on the Windows 7 computers. You discover
that the Windows XP computers do not appear on the network map. You need to ensure that all
client computers appear on the network map. What should you do?

You need to ensure that the employee’s computer can join the domain

Your company has a main office and a branch office. The network contains an Active Directory
forest. All users on the network access the Internet from their computers. The company hires a
temporary employee who has his own portable computer. The employee connects his portable
computer to the network. When the employee attempts to join the computer to the domain, the
connection fails. A help desk technician reports the following about the employee:
• He has a domain user account.
• His computer can access Internet Web sites.
• His computer can contact domain controllers by using the domain controllers’ IP addresses.
You need to ensure that the employee’s computer can join the domain. The solution must ensure
that the computer can access resources on the Internet.
What should you do?

You need to ensure that all employees are able to connect to the IIS server

All client computers on your company network run Windows 7 and all servers on your company
network run Windows Server 2008. The computers and the servers are members of an Active
Directory Domain Services domain. A network administrator moves the Internet Information
Services (IIS) server to a different network segment and configures the appropriate network settings.
Employees are unable to connect to the IIS server. You confirm that the network settings are
appropriate. You need to ensure that all employees are able to connect to the IIS server. What
should you do?


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