You work as an Incident handling manager for a company. The public relations process of the
company includes an event that responds to the e-mails queries. But since few days, it is identified
that this process is providing a way to spammers to perform different types of e-mail attacks. Which
of the following phases of the Incident handling process will now be involved in resolving this
process and find a solution?
Each correct answer represents a part of the solution. Choose all that apply.

A.
Identification

B.
Eradication

C.
Recovery

D.
Contamination

E.
Preparation

Explanation:
The contamination phase should be followed to block the spamming attacks any
further. The Containment phase of the Incident handling
process is responsible for supporting and building up the incident combating process. It ensures the
stability of the system and also confirms
that the incident does not get any worse. The Containment phase includes the process of preventing
further contamination of the system or
network, and preserving the evidence of the contamination.
The loss done to the system due to spamming is recovered using the recovery phase. The Recovery
phase of the Incident handling process is
the stage at which the enterprise or the system is settled back to its balanced production state. It
involves the quality assurance tests and
re-evaluation of the system for the purpose of the system revival or recovery.
The Eradication phase of the Incident handling process involves the cleaning-up of the identified
harmful incidents from the system. It includes
the analyzing of the information that has been gathered for determining how the attack was
committed. To prevent the incident from
happening again, it is vital to recognize how it was conceded out so that a prevention technique is
applied.