To reduce the possibility of service interruptions, an entity enters into contracts with multiple
Internet service providers (ISPs). Which of the following would be the MOS T important item to
include?

A.
Service level agreements (SLAs)

B.
Right to audit clause

C.
Intrusion detection system (IDS) services

D.
Spam filtering services

Explanation:

Service level agreements (
QUESTION As) will be most effective in ensuring that Internet
service providers (ISPs) comply with expectations for service availability. Intrusion detection
system (IDS) and spam filtering services would not mitigate (as directly) the potential for service

interruptions. A right-to-audit clause would not be effective in mitigating the likelihood of a service
interruption.