An IS auditor should expect which of the following items to be included in the request for proposal (RFP) when
IS is procuring services from an independent service provider (ISP)?

A.
References from other customers

B.
Service level agreement (SLA) template

C.
Maintenance agreement

D.
Conversion plan

Explanation:
An IS auditor should look for an independent verification that the ISP can perform the tasks being contracted
for. References from other customers would provide an independent, external review and verification of
procedures and processes the ISP follows-issues which would be of concern to an IS auditor. Checking
references is a means of obtaining an independent verification that the vendor can perform the services it says
it can. A maintenance agreement relates more to equipment than to services, and a conversion plan, while
important, is less important than verification that the ISP can provide the services they propose.