When contracting with an outsourcer to provide security administration, the MOST important contractual
element is the:
A.
right-to-terminate clause.
B.
limitations of liability.
C.
service level agreement (SLA).
D.
financial penalties clause.
Explanation:
Service level agreements (SLAs) provide metrics to which outsourcing firms can be held accountable. This is more important than a limitation on the outsourcing firm’s liability, a right-to-terminate clause or a holdharmless agreement which involves liabilities to third parties.