When contracting with an outsourcer to provide security administration, the MOST important contractual element is the:

A.
right-to-terminate clause.

B.
limitations of liability.

C.
service level agreement (SLA).

D.
financial penalties clause.

Explanation:
Service level agreements (SLAs) provide metrics to which outsourcing firms can be held accountable. This is more important than a limitation on the outsourcing firm’s liability, a right-to- terminate clause or a hold-harmless agreement which involves liabilities to third parties.