The MAIN criterion for determining the severity level of a service disruption incident is:

A.
cost of recovery.

B.
negative public opinion.

C.
geographic location.

D.
downtime.

Explanation:
The longer the period of time a client cannot be serviced, the greater the severity of the incident. The cost of
recovery could be minimal yet the service downtime could have a major impact. Negative public opinion is a
symptom of an incident. Geographic location does not determine the severity of the incident.