The IT balanced scorecard is a business governance tool intended to monitor IT performance evaluation
indicators other than:

A.
financial results.

B.
customer satisfaction.

C.
internal process efficiency.

D.
innovation capacity.

Explanation:
Financial results have traditionally been the sole overall performance metric. The IT balanced scorecard (BSC)
is an IT business governance tool aimed at monitoring IT performance evaluation indicators other than financial
results. The IT BSC considers other key success factors, such as customer satisfaction, innovation capacity
and processing.