IT best practices for the availability and continuity of IT services should:
IT best practices for the availability and continuity of IT services should:
Which of the following should be of PRIMARY concern to an IS auditor reviewing the management of external IT s
Which of the following should be of PRIMARY concern to an IS auditor reviewing the management of external IT service providers?
The PRIMARY objective of service-level management (SLM) is to:
The PRIMARY objective of service-level management (SLM) is to:
Which of the following indicators would be the best to include in the SLA?
An organization has outsourced its help desk. Which of the following indicators would be the best to include in the SLA?
A benefit of quality of service (QoS) is that the:
A benefit of quality of service (QoS) is that the:
Which of the following reports should an IS auditor use to check compliance with a service level agreementR
Which of the following reports should an IS auditor use to check compliance with a service level agreement’s (SLA) requirement for uptime?
When performing an audit of a client relationship management (CRM) system migration project, which of the foll
When performing an audit of a client relationship management (CRM) system migration project, which of the following should be of GREATEST concern to an IS auditor?
Which of the following tests should an IS auditor recommend?
After discovering a security vulnerability in a third-party application that interfaces with several external systems, a patch is applied to a significant number of modules. Which of the following tests should an IS auditor recommend?
An IS auditor performing an application maintenance audit would review the log of program changes for the:
An IS auditor performing an application maintenance audit would review the log of program changes for the:
This would indicate that the maintenance team is probably not performing adequately which of the following typ
A number of system failures are occurring when corrections to previously detected errors are resubmitted for acceptance testing. This would indicate that the maintenance team is probably not performing adequately which of the following types of testing?