How does the integration between IBM Tivoli Monitoring (ITM) and IBM Tivoli Netcool/OMNIbus
(OMNIbus) work?

Acme Corporation’s (ACME) core business is to provide electronic payment services to financial
institutions and companies worldwide. They serve clients worldwide with local offices in the
Americas, EMEA and Asia Pacific. There are data centers located in North America, South
America, China, and Italy.
One of ACME’S core services is credit card transaction processing (CCTP). At the core of CCTP
are multiple clusters of application servers running IBM WebSphere. Transactions are stored in a
database environment running on the mainframe. There are additional distributed databases to the
application running on Oracle and MS SQL. The clusters of application servers are distributed
throughout the data centers. The customers’ clients connect to the environments Web-based
services such as SOAP, and message queues such as WebSphere MQ. In addition the client
hosts dedicated CCTP environments for some it its customers.
ACME is experiencing several issues with CCTP. John W. Smith is the Chief Information Officer
and has contacted an outside company to assist with addressing these issues. After an initial kickoff call, John W. Smith has identified the following individuals as part of his team that the outside
company will be working with:
– Molly Fox – Vice President of Operations
– Dennis Boucher – Vice President of Development
– Ira Dale – Vice President of Sales
Who can provide a list of ACME’S customers experts?

Which two actions must be taken for non-functional requirements such as performance,
maintainability, and security? (Choose two.)

A customer has these requirements:
1. Performance monitoring of Web applications to meet the Service Level Agreement (SLA) of
Web transactions, verify that Web services are available and performing to specification, and send
alerts when Web service performance is intermittent.
2. Service management to improve service visibility for operations and business with real-time
dashboards including KPIs (Key Performance Indicators) and SLA tracking.
3. Optimize existing IT infrastructure performance and availability and manage operating systems,
databases, and servers in distributed and host environments.
Which three Service Availability and Performance Management products or suite of products are
best suited to fulfill the requirements? (Choose three.)

A customer is having trouble determining which server is having a problem every time there is a
network outage. They are able to look through the logs on the servers after there is a network
problem to see if they were affected. What would help determine if there are servers and
applications being affected by a network outage?

A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. The tools at each location are a combination of open source, industry
standard, and home grown solutions. Additionally, the customer complains that it is difficult to
identify service-impacting issues based on the events generated.
Which three sources should be interviewed to gather the necessary requirements? (Choose
three.)

While evaluating a high-level design there are some gaps within the solution where other IBM
products (non-Tivoli products) will fit the solution, As a representative of the IBM advisory team
and the plan which steps should be taken next?

Acme Corporation’s (ACME) core business is to provide electronic payment services to financial
institutions and companies worldwide. They serve clients worldwide with local offices in the
Americas, EMEA, and Asia Pacific. There are data centers located in North America, South
America, China, and Italy.
One of ACME’S core services is credit card transaction processing (CCTP). At the core of CCTP
are multiple clusters of application servers running IBM WebSphere. Transactions are stored in a
database environment running on the mainframe. There are additional distributed databases to the
application running on Oracle and MS SQL. The clusters of application servers are distributed
throughout the data centers. The customers’ clients connect to the environment Web-based
services such as SOAP, and message queues such as IBM WebSphere MQ. In addition the client
hosts dedicated CCTP environments for some of its customers.
ACME currently uses Omegamon to monitor the mainframe, HP OpenView, IBM Tivoli NetView,
and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed
environment. The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been
rolled out to CCTP. In addition, most of the local operations centers use variety of custom scripts
and open source programs to monitor the COTS and CCTP applications. Each of the local data
centers has some sort of central view of their monitoring, but not all of the monitoring is sending
events to the central or worldwide views. The help desk uses HP Service Manager as its ticketing
system.

ACME is experiencing several major issues with CCTP:
The first is that the helpdesk is spending too much time in reaction mode (responding to issues
after the fact).
The second is that credit card transaction processing slows down at random intervals. These
slowdowns are usually noticed by the client’s customers first (as they violate their Service Level
Agreements) and that the intervals between issues range from hours to weeks.
The third is that there is no central view of the CCTP server and the environment that it runs on.
Which IBM product can be used to determine where a slowdown is occurring in the WebSphere
Application Server?

After a Service Availability and Performance Management solution is defined, which two tasks
need to be performed? (Choose two.)

During one of the client meetings, a network operation center (NOC) manager verbalizes the
acceptance of a business operations process. What is the next step in confirming that the
business operations process is correct and accepted by the client?