After completing information gathering it has been discovered that the existing customer Service
Availability and Performance Management solution lacks a desired report output formatting
capability. What should be done?

What would best determine the use of an offsite Proof of Technology?

Which statement is true about the primary focus of the solution advisor during initial technical
interviews?

After discovery meetings with client stakeholders, the sales team has formulated an integrated
Tivoli solution to address a Service Availability and Performance Management solution
requirement. The Chief Information Officer (CIO) is asking for a comprehensive solution and has

asked for a meeting to discuss and review the findings. What would be the appropriate session to
hold?

A customer requires this additional functionality to their monitoring environment:
– Monitoring of application transactions
– A view of the service health within their infrastructure
– monitoring of Java-based applications
– Capability to determine when a network outage will affect other parts of the infrastructure
– Capability to auto ticket through Web services
Which product listings will best satisfy the customer’s requirements?

Which IBM product is similar to Microsoft SMS?

The customer monitors the network with IBM Tivoli Netcool/OMNIbus and wants to add e-mail and
instant messaging communications to notify and communicate with technicians assigned to
problem resolutions. Which product will the solutions advisor recommend?

An enterprise customer has a requirement to remotely monitor and manage their Global Network
Operations Center (GNOC) and support the networks of its carrier and enterprise customers in
Asia, Europe, North America, and South America. One of their core requirements of GNOC
operations is to have one central point of real-time service management for business applications,
network devices, Internet protocols, etc. Which IBM Tivoli Service Availability and Performance
Management product should be used in order to meet this requirement?

Which two tools can be leveraged to analyze the requirements provided by a customer for a
Service Availability and Performance Management project? (Choose two.)

A customer has an element manager that is sending alerts into IBM Tivoli Netcool/OMNIbus. The
alerts do not have enough information to be used with IBM Tivoli Business Service Manager
(TBSM). Which IBM software should be used to make sure events can be used with TBSM?