which two options to customers?
IBM customer support provides information and processes designed to help its customers
successfully use the IBM software they acquired by providing which two options to customers?
(Choose two.)
Which item can be sent to a Support Provider using e-mail as a temporary solution?
Which item can be sent to a Support Provider using e-mail as a temporary solution?
What are three correct classifications when reporting a problem?
What are three correct classifications when reporting a problem? (Choose three.)
Which is a way to validate that a customer is eligible for support?
Which is a way to validate that a customer is eligible for support?
which two types of information are imperative to collect in order to verify the problem?
During the Problem Determination analysis, which two types of information are imperative to
collect in order to verify the problem? (Choose two.)
Which is a diagnostic tool provided by IBM?
Which is a diagnostic tool provided by IBM?
What should the Level 2 support provider do upon escalation to IBM Tivoli Support?
What should the Level 2 support provider do upon escalation to IBM Tivoli Support?
Which two items should be provided when escalating an issue to IBM Tivoli Support?
Which two items should be provided when escalating an issue to IBM Tivoli Support? (Choose
two.)
What is the name of the technical manuals that provide positioning and guidance, installation and implementati
What is the name of the technical manuals that provide positioning and guidance, installation and
implementation experiences, typical solution scenarios, and step-by-step how-to instructions?
What does the acronym ICN stand for?
What does the acronym ICN stand for?