A utility company wants to transform to a DevOps and agile organization that can deliver multiple changes to
their applications in production every day.
Currently, they follow a waterfall development approach. They are organized into business, development and
operations silos. They typically code using Java and COBOL and their test and staging environments are
manually provisioned. They have to wait many days for test environments to be available and root cause
analysis is rarely performed. Changes are often rolled back due to defects found in production and there is no
way for users to provide feedback.
Which problem should be addressed first?