IT Certification Exams

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect in

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

A. Contact Center Manager Administration (CCMA)

B. Avaya Agent Desktop (AAD)

C. Contact Center Multimedia (CCMM)

D. Contact Center Manager Server (CCMS)

Reference: https://downloads.avaya.com/css/P8/documents/100167782 (111)