What is the maximum file size that a user can upload into Genesys Cloud Documents?
What is the maximum file size that a user can upload into Genesys Cloud Documents? A. 10 MB B. 100 MB C. 2 GB D. No Limit Reference: https://help.mypurecloud.com/faqs/can-upload/
You want each group to have a place where they can upload, organize, and share documents and files.
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior? A. Workspaces B. People C. Queues D. Groups Reference: https://help.mypurecloud.com/articles/about-sharing-files/
You want to have a video chat with Jill and Amelia in the Kayak Guides room.
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work? A. Other participants must also click on the Open video call icon. B. All […]
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
Where do you configure the Auto Invite setting to send email invites automatically when users are added? A. Admin > Account Settings > Organization Settings B. Admin > Account Settings > Organization C. Admin > Account Settings > Organization Settings > Settings Reference: https://help.mypurecloud.com/articles/configure-invite-links/
Choose the types of available Phone Trunks in Genesys Cloud.
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.) A. Gateway B. SIP C. Outbound Proxy D. WebRTC Reference: https://help.mypurecloud.com/articles/about-trunks/#:~:text=There%20are%20two%20types%20of,Genesys%20Cloud%3A%20SIP%20and%20WebRTC.
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk? A. Availability B. SIP Access Control C. Outbound D. Calling Reference: https://help.mypurecloud.com/articles/configure-sip-access-control/
You can add more than one outbound route to the contact center.
You can add more than one outbound route to the contact center. A. True B. False Reference: https://help.mypurecloud.com/articles/create-outbound-route/
How many categories of routing are there in a Call Route under the Call Routing page?
How many categories of routing are there in a Call Route under the Call Routing page? A. 5 B. 4 C. 3 D. 2 Reference: https://help.mypurecloud.com/articles/about-call-routing/
Where can you find people in your organization and add external contacts to the organization?
Where can you find people in your organization and add external contacts to the organization? A. Documents B. Activity C. Directory D. Location
Which license offers features for organizations that require multi-channel based support, including social med
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center? A. Genesys Cloud 1 B. Genesys Cloud 2 C. Genesys Cloud 3 D. Genesys Cloud 4 Reference: https://www.genesys.com/pricing