PrepAway - Latest Free Exam Questions & Answers

Category: ServiceNow CIS – ITSM

Exam ServiceNow CIS – ITSM: Certified Implementation Specialist – IT Service Management

Which three password options are available for the administrator to set on content deliveries?

Which three password options are available for the administrator to set on content deliveries? (Choose three.) A. Administrator-provided default password B. Password complexity rules C. Password protection is required D. Password protection is optional and defaults to ON E. Password protection is optional and defaults to OFF

Which dashboard feature should the Administrator use to meet this requirement?

The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients. Which dashboard feature should the Administrator use to meet this requirement? A. Dashboard filter B. Dynamic dashboard C. Joined reports on a dashboard D. Matrix reports on a dashboard

Which two actions could the delegated administrator complete after delegated administration is granted for a c

Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.) A. Add a custom picklist field to the object. B. Change organization-wide sharing rules for the object. C. Change the relationship with another object. D. Create a custom tab for the object.

How does this action meet the requirement?

Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects. How does this action meet the requirement? A. A lookup relationship […]

What are two capabilities of Territory Management?

What are two capabilities of Territory Management? (Choose two.) A. The ability to use opportunity criteria to expand a private sharing model. B. Territory hierarchy replaces the role hierarchy for sharing. C. The ability to use account criteria to expand a private sharing model. D. Support for complex and frequently changed sales organization structures.


Page 1 of 3123