After changing the value, which CCMS service must be restarted so that the new value can take effect?
You have increased the multicast time to live value on the Contact Center Manager Server (CCMS). After changing the value, which CCMS service must be restarted so that the new value can take effect? A. CCMS SDP_Service, the Statistical Data Propagator Service B. CCMS RSM_Service, the Real-Time Statistical Manager Service C. CCMS RDC_Service, the Real-Time […]
Database shadowing does not work if the difference in time between the active and the standby server database
For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours? A. 72 Hours B. 48 Hours […]
What is a valid name for the site specific patch?
After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet. What is a valid name for the site specific patch? […]
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup? A. Select Location and Immediate Backup B. Map Drive and Immediate Backup C. Backup Drive and Immediate Backup D. Backup Location and Immediate […]
Where do you set the transmission mode for the site to Unicast?
A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast? A. From the CCMS > RSM IP Address window B. From Windows > Apps […]
What is the next required step?
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required […]
What is the path to the log?
After completing the Avaya Aura® Contact Center installation, you want to display the installation log. What is the path to the log? A. D:\Avaya\Logs\Sysops B. C:\Logs\Sysops C. D:\Avaya\Logs\PVI D. C:\Avaya\Logs\Sysops Reference: https://downloads.avaya.com/css/P8/documents/100093298 (p.26)
After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature? A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General […]
In which default location should the engineer look to determine the success of the backup?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup? A. C:\Contact Center\Logs\Common Components\DBMaintenance.log B. D:\Logs\Common Components\DBMaintenance.log C. D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log D. D:\Avaya\Logs\Common Components\CC_DBMaintenance
How are these services shut-down?
When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down? A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services. B. Use the System Control and Monitor utility to manually shut-down the services. C. The database […]